GSD - Getting Services Done

Por: Jeffrey R Kushmerek
Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
63 episodios disponibles

Latest episodes of the podcast GSD - Getting Services Done

Mostrando página 3 de 4

Using the Consulting mindset to scale your company with John Kirkman 24/03/2021
Diagnostic thinking to improve the Implementation experience with Pat Muirragui 10/03/2021
Customer Success through Radical Transparency with Michael Buccellato 03/02/2021
Building a successful startup implementation organization with Bradley Jones, VP of Implementation at Indeavor 15/12/2020
Episode 18: Build your product to make sure Onboarding is successful with Cait Porte of Zmags 24/11/2020
Episode 17: Discovering Discovery with George Jagodzinski of Intevity 12/11/2020
Episode 16: How UX transforms the Customer Journey 11/06/2020
Episode 15: Scott Roth, SVP Global Customer Success at Medallia 03/06/2020
Episode 14: Customer Success Legend Diane Gordon! 01/11/2019
Episode 13: Deep dive on Technical Scoping Projects with Randy Syring 18/10/2019
Episode 12: How to reduce customer churn and Increase your B2b SaaS profits with Anita Toth 11/10/2019
Episode 11: Scoping UX with Vik Kudesia 03/10/2019
Episode 10: Innovating Services and Guaranteeing Success with Luiz Figueira of Gympass 18/09/2019
Episode 9: Getting to Maybe- Selling Services with Dave Witting 27/06/2019
Episode 8: Career Transitions in Professional Services with Andrew Fink 21/06/2019
Episode 7: How to grow your Services team from 0 through IPO with Mark Holland of Toast 20/05/2019
Episode 6: Project Management as an Art with Randy Cox 11/05/2019
Episode 5: Scaling large services organizations and Customer Success with Adriana Zeman 03/05/2019
Episode 4: Product to pure services, offshoring and using partners effectively with Bill Whitebone 25/04/2019
Episode 3: Scaling Customer Success for Hypergrowth Companies with Renee Bochman of Salsify 12/04/2019
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