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Listen "Episode 24: Deep dive into CS Ops with David Epperly"
Episode Synopsis
In this podcast, Jeff does a deep dive into the world of CS Ops with David Epperly of Red Canary. David put together a great post about the basics of CS Ops (click here to read). Topics discussed were:
- Key metrics to track for CS Ops to prevent churn
- Do you need CS-specific tools like Gainsight or Churn Zero to use data for understanding churn risk?
- Using qualitative factors to understand churn risk
- What level do you start relying on data science and more complex tools?
- David describes his current CS Ops Tech stack
- How does somebody break into CS ops?
- Key metrics to track for CS Ops to prevent churn
- Do you need CS-specific tools like Gainsight or Churn Zero to use data for understanding churn risk?
- Using qualitative factors to understand churn risk
- What level do you start relying on data science and more complex tools?
- David describes his current CS Ops Tech stack
- How does somebody break into CS ops?
More episodes of the podcast GSD - Getting Services Done
A Step-By-Step Guide To Running Digital CS
30/06/2023
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