This episode is from the webinar that Michael Merritt, SVP Customer Care & Default for BOK Financial, and I, Matthew Slonaker - Founder of M. Allen, this afternoon. The theme was centered around 2025 CX and Loan Servicing trends and strategies. Insights and topics cover during this 40 minute spot include: - the evolving landscape of loan servicing and the impact of technology - best practices for enhancing customer experience at every touch-point- Front-line success stories and strategies for 2025 & beyond Listen now and grab the notebook for capturing key takeaways for your company and team to implement!

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