The Future of Loyalty and Customer Experience with Morana Bakula of Bond

Great Minds: People and Culture
15/10/2025 33 min Temporada 3 Episodio 3
The Future of Loyalty and Customer Experience with Morana Bakula of Bond

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Episode Synopsis

In this episode Ren Akinci speaks with Morana Bakula, President and CEO of Bond Brand Loyalty. In this conversation, Morana shares what sets Bond apart in the loyalty and customer experience space, offers an inside look at The Loyalty Report — the agency’s annual industry benchmark — and reflects on how brands can evolve to […]

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