In this episode of the Genius Talk Podcast, host Atul Raj speaks with Dennis Mosley Williams about the evolution of business and customer experience over the past three decades. They discuss the importance of shifting mindsets from merely selling products to creating movements that resonate with customers. Dennis emphasizes the significance of emotional connections, avoiding common mistakes in client messaging, and the role of humor and authenticity in business. The conversation concludes with Dennis sharing final thoughts on leading with kindness and the impact of storytelling in business.Takeaways:The world has gone online, changing how businesses operate.Honesty, connection, and empathy remain essential in business.Experience is more important than just the product or service.Businesses must focus on the consequences of their offerings.Creating emotional connections leads to customer loyalty.Avoid mass marketing; focus on a specific audience.Humor and personality can enhance business interactions.Authenticity is crucial for building trust with clients.Investing in customer experience can lead to greater satisfaction.Sharing your story can create a powerful impact.Connect Dennis Mosley Williams:www.moseleywilliams.com www.linkedin.com/in/dennis-moseley-williams/    / @seriousshift  

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