ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "GA 557 | Meeting Customer Demand with Gary Cihak"
Episode Synopsis
This week’s guest is Gary Cihak. Ron and Gary discussed Gary’s Six Sigma Green Belt project, what he learned from it, how he dealt with the resistance that followed, and more. An MP3 audio version of this episode is available for download here.
In this episode you’ll learn:
The quote that inspires Gary (3:21)
About Gary and his background (3:52)
How he was introduced to continuous improvement (4:29)
The problem Gary was trying to solve with his Six Sigma Green Belt project (5:07)
A project Ron worked on (8:23)
What Gary did and learned from his project (9:03)
The resistance he was met with (10:37)
Tactics he used with frontline workers (11:45)
Getting leadership buy-in (12:38)
Navigating the transition from batch production to one-piece flow (13:23)
What he learned about people (19:12)
Advice to those at the beginning of their lean journeys (20:05)
Podcast Resources
Right Click to Download this Podcast as an MP3
Gary on LinkedIn
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