From service stations with gas pumps to today’s DVIs, Mike Scaglione of Kempsville Auto Care Center shares 45 years of lessons on running a shop, leading in Virginia, and why he believes inspections and charging what you’re worth matter more than ever.Guests:Mike Scaglione — Kempsville Auto Care Center — Virginia Beach, VAWhat you’ll learn (shop-owner takeaways):How service stations evolved into modern shopsWhy DVIs boost sales and protect your shopState inspections: burden or business builder?Balancing customer trust with photo/video evidenceLocal zoning battles and expansion challengesVAA membership benefits for shop ownersPassing credit card fees vs. absorbing costsWork-life balance and importance of date nightTimestamps00:00 – Mike’s shop intro01:07 – From service stations to food shops02:55 – Early manuals and time guides05:30 – Internet replaces phone books07:39 – Math errors cost real money09:36 – Why DVIs matter12:39 – Handling customers with photos/videos14:01 – Trust vs. oversharing inspections15:00 – Cars visit shops less often now16:45 – Work-life balance in the early years19:14 – Using DVIs for comebacks20:49 – State inspections in VA and PA23:54 – Should more states require inspections?25:52 – Inspection costs and politics28:03 – Is it worth keeping inspections?29:57 – Safety and liability on the road32:00 – Rising ownership costs with ADAS32:48 – Autonomous cars in the future35:39 – Freedom, rural vs metro pushback40:07 – Why service stations still exist41:36 – Local zoning and shop expansion44:05 – Elections and zoning impact47:11 – Environmental rules: runoff ponds48:06 – Recycling water and gray water use49:55 – Virginia Automotive Association (VAA)52:12 – $350 membership pays for itself54:37 – Today’s time crunch for shop owners56:40 – Relying on your team58:02 – DoorDash now delivers parts01:01:08 – Family life vs. shop chaos01:05:36 – Charging credit card fees01:08:50 – Marketing cash discounts01:12:54 – Fishing after hurricanes01:15:50 – Offshore windmill farms debate01:20:00 – Final lessons on saving and balance01:23:52 – Upcoming VAA meet and greets01:24:36 – Ongoing training and events01:26:32 – Closing reflections01:28:40 – WrapCall-to-ActionsGot questions? Comment or post in the FB group—guests will chime in.Subscribe for more shop-owner panels & Origin & Impact stories.Want to be a guest? Share your story in the group.LinksListen on Spotify: https://creators.spotify.com/pod/profile/garagegritJoin the Facebook group: https://www.facebook.com/groups/forautorepairshopowners/Learn more: https://aashopmarketing.com

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