ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Implementation is Not Onboarding"
Episode Synopsis
This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboarding and implementation
Onboarding
Implementation
Ongoing
Finite Period
Measurement - Time to Value
Measurement - Time to Launch
No handoffs
Multiple handoffs
Jeff K. shares his insights into how to handle the differing needs of Implementation in a way that supports the customer's goals, the metrics needed to be measured, and the outcomes that need to be defined.
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
Onboarding
Implementation
Ongoing
Finite Period
Measurement - Time to Value
Measurement - Time to Launch
No handoffs
Multiple handoffs
Jeff K. shares his insights into how to handle the differing needs of Implementation in a way that supports the customer's goals, the metrics needed to be measured, and the outcomes that need to be defined.
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
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