This year, the one person who has really set a new bar for airlines and advancing quickly after the pandemic has been United Airlines CEO Scott Kirby. He is serving this year as Apex/IFSA Board of Governors Chairman and keynote speaker at Apex Expo, coming up on November 30th. In this special CEO roundtable, we meet with Scott Kirby, CEO of United Airlines and Dr Joe Leader, CEO of Apex, as we discuss the new normal across the passenger experience industry, from digitalisation to evolving passenger expectations and more.

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