Your customer success team is only a cost center at your company - and you’d like to change this? Fortunately, you can (and this episode tells you how).Actually, your CS-team can even secure your growth story and become a profit center!Like it or not, more and more SaaS companies these days have a hard time growing new clients.The only logical question therefore is: How can we expand and develop our existing ones even better?In this episode of #thesaassymphony, Linus Haferkemper and I talk about exactly what has to be done in order to grow revenue from already existing clients – and even monetizing services that you are giving away for free right now.We talked about what non-value-adding activities you should cut out, how to actually quantify your CS-teams impact and what you can do right away when thinking about leveraging your customer success potential.Tune in, have fun!#b2bsaas #customersuccess #growthLinus' LinkedInLinus' Website - - -Björn's Linkedin Profile: www.linkedin.com/in/bjoernwschaefer Order Now: My GTM Book Funky Flywheels 🕺💃 GER: https://amzn.to/3Sgi8qk ENG: https://amzn.to/4g2Ly49 My Homepage: www.rowing8.com

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