Have you ever started a conversation with good intentions of resolving or avoiding conflict, but in a flash it turns into a heated argument? Ever wonder why or how that can happen so fast? When it comes to helpful conversation tips, one of my favourite resources is the book: "Crucial Conversations: Tools for Talking When Stakes are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. In this podcast episode, I highlight a few strategies from the book with a specific emphasis on making wise conversational choices rather than the fool's choice.

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