Mapping the Customer Journey | FrameworkFocus™

Framework Focus
14/05/2025 30 min Episodio 28
Mapping the Customer Journey | FrameworkFocus™

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Episode Synopsis

In this episode of FrameworkFocus, VP of Customer Success Jackie Maitland is joined by Eric Fernandez and Dustin Harbison to explore the full customer journey at SoftWriters—from first engagement through implementation, account management, and long-term growth. Together, they share how collaboration, transparency, and continuous feedback shape a partnership built for lasting success in the long-term care pharmacy space.

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