Plot Twist is a literary technique that is used to introduce a shift in direction or outcomes. This weeks episode focus on a Plot Twist within a business and 5 key areas needed to be address before a Plot Twist can take place. 1) What went wrong ? / Why is the changes needed ? 2) How can the business still offer services to the clients ? 3) Research new platforms that will help the business reach its goals and the goals of the clients. 4) Be Prepare for disgruntlements. 5) Be informed with new laws and regulations for business and changes to a business.

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