As a leader there can be a lot of pressure… to have the answers, to know what to do in uncertain times.  Mindset is huge for helping to navigate unexpected terrain and today we’re going to chat about the new mindset needed to attract and retain top clients and employees post covid.  I’m so excited to welcome Lynn Thomas, CEO of Thomas Consulting specializes in client and employee retention.  Lynn Thomas is an experienced, accomplished, dynamic, energetic, and deeply caring leader. She has been committed to cultivating transformative leaders for over 30 years — working with executives, managers, founders, organizations, and institutions to navigate change, rejuvenate culture and exceed their potential in areas of business and beyond. Covid offers companies a rare opportunity to harness the diamonds in the rough and turn them into invaluable insights that can catapult them forward."Don't ever underestimate the power of a motivated, engaged, productive, and happy employees…" ~  Lynn Thomas, Thomas ConsultingEpisode Highlights:Lynn’s career that started out as a Tax Attorney to Private Banker to Change Agent to founder of Thomas ConsultingWhy a new mindset is needed to attract and retain top clientsHow to develop employees and ensure employee satisfaction is high which leads to increased productivity and retentionWhy coming up with 20 solutions/options to a problem can lead to creative breakthrough and how to complete the exerciseHow to leverage a board of advisorsThe keys to retaining top clients with in-depth interviews and why not to use surveysTips for generating referrals in your business by askingHow to ask for feedback in your business in order to improve, uncover blind spots and growWhy Emotional Intelligence is a key skill to tap into for the way forwardFour decision making behaviour questions to ask your top clients:Why did they come to youWhy did they stayWhy would they leaveWhy would they would refer or not refer you"...being uncomfortable is the message to you that you're growing…" ~ Lynn Thomas, Thomas ConsultingThanks for sharing your perspectives that shift!Connect with Lynn: LinkedIn:  https://www.linkedin.com/in/lynnthomasjd/ Blog: https://www.thomasconsultingwins.com/blog/ Website:  https://www.thomasconsultingwins.com/   Connect with Nathalie:Facebook: https://www.facebook.com/pictonatphoto/  Pinterest: https://www.pinterest.ca/pictonatphotography Instagram: https://www.instagram.com/pictonatbrandingcreative/ LinkedIn: https://www.linkedin.com/in/nathalie-amlani/ Join the Free Focal Tangent:  Brand Builder Society Community: https://www.facebook.com/groups/brandbuildersociety Website:  https://pictonat.com  

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