John McGrath, executive director of INSTALL, The International Standards and Training Alliance, discusses the floor covering industry’s installer shortage problem and suggests that what is needed is the building of trust. He says the INSTALL program works because all involved parties, manufactures and labor, believe in quality and teamwork. He says most in the industry incur problems recruiting installer candidates while the INSTALL program has a backlog because they offer a profession with fair wages, health coverage, retirement benefits and quality training.

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