In this week’s episode of Flight Path, David, Molly, and Brad pull back the curtain on the latest behind-the-scenes progress at Tern. From a milestone host agency partnership to significant product updates, this is a big one. Tune in for a grounded yet energizing look at how the team is learning directly from users, rapidly iterating, and pushing the platform forward—especially when it comes to groups and pricing logic.Timestamps & Topics:00:00 - Intro & Weekly ReflectionsWhy this episode’s coming at you early (hint: it’s Romance Forum week!)Molly’s coffee outing, and how even small personal highlights matter01:45 - Mobile App Prototype Sneak PeekFirst look at upcoming mobile upgrades with a clickable prototypeImproving polish, UX, and advisor confidence02:30 - New User Office Hours: Real Pain, Real LearningMolly’s call with a struggling user turns into a breakthroughHow one advisor planned a cruise live and finally got that “aha” moment04:15 - Facing the Gaps: Friction, Workarounds & UrgencyBrad’s back-to-back user calls highlight where Tern still needs to growThe emotional and motivational impact of facing real advisor feedbackWhy Tern refuses to silo user research from product ownership06:50 - Tern at the Romance Forum & TPI MilestoneDavid reporting live from CancunTern’s first appearance at a destination wedding conferenceLaunching occupancy-based pricing + variable date selectionPartnership announcement: TPI becomes Tern’s first enterprise-scale host agency integration11:48 - Feature Deep Dive: Occupancy-Based PricingWhy this long-requested feature unlocks major simplicityClean setup, accurate pricing, and better room capacity validationNo more creating “fake rooms” just to display rates for different occupancies15:50 - Child & Pet Pricing? Coming Eventually… Maybe 🐾The internal joke behind “no kids, no dogs”Future roadmap nods toward child pricing logic17:10 - Clean Pricing Inputs: One Click, No More Deleting ZerosQuality-of-life update that smooths pricing input workflowsHow small UI changes prevent big data entry mistakes21:00 - Complete Tasks from the Overview TabMinor tweak, major time-saver: mark tasks as done without extra clicksWhy this fits the long-term vision of the trip dashboard22:52 — Sticky Headers & Save Feedback on ActivitiesQuiet magic: keeping context visible while editingHow one engineer (Zach!) proactively improved debug UX for everyone25:24 - What’s Coming Next: Folders & Mobile AuthenticationSubfolders rolling out for activity templates and email templatesWhy refactoring now helps scale all libraries down the lineUpcoming: one-click traveler login links for smoother mobile access27:36 - Another Groups Milestone: Variable Date SelectionTravelers can now pick their own check-in and check-out datesEspecially impactful for weddings and all-inclusive tripsMore flexibility without breaking your room block logic30:15 - Liberty Bell Challenge Metaphor & Closing GratitudeWhy the team is running back-to-back marathons for the sake of the communityShoutout to Tern’s users—your feedback drives everythingJoin the livestream replay on YouTube for feature demos and Romance Forum highlights

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