Season 1 : Episode 35 - "CX Altruism - To be or not to be, that is the question" with Jessica Noble

Fireside chats without the fires
20/11/2020 38 min

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Episode Synopsis

The simply amazing and always authentic Jessica Noble joins Neal and Paul to discuss her book, "The Five Customer Experience Mistakes (you don't know you're making) that are causing profit erosion".
 
Brilliant, talented and so knowledgeable, Jessica is shining star in the CX world and is coming at it from a different view, the impact on the bottom line.

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