When Molly Moran started her eco-friendly cleaning company in 2009, she thought the only way to be successful was to hustle herself into the ground. 16 (!!!) years later, she’s grown a thriving business, built a strong culture for both employees and clients, and learned a lot of lessons, including that saying “yes” to everything comes at a cost (this was a tough one to learn 😬).
 
In this FRC episode, Stephanie and Molly chat about the realities of scaling a cleaning company, from hiring mistakes, integrity issues, building systems, managing managers, and creating a culture that lasts even when you step away from the business. Molly also shares how she moved from burning the candle at both ends to leading her team as a “head coach,” focusing on growth, appreciation, and values-driven leadership.
 
📌 What You’ll Learn:
— Why saying “yes” to every client request can break your business
— The moment Molly decided to give up commercial night work (and how it literally saved her sanity)
— How to build a company culture that survives when you’re not physically there to enforce it
— The most expensive leadership mistake Molly ever made and how to avoid it
— Why trusting your gut when hiring can save you $$$
— How to systematize appreciation and keep your team motivated long-term
 
Resources Mentioned:
— Carrot (Employee Recognition Software): https://www.qarrots.com/
— Maid Summit (Free Training Event): https://www.maidsummit.com
— ZenMaid Scheduling Software: https://get.zenmaid.com/
— ZenMaid Mastermind Facebook Group (free): https://www.facebook.com/groups/zenmaidmastermind
 
Try ZenMaid free for 14 days! Get.ZenMaid.com
 
Book a Consulting call with Stephanie: https://serene-clean.com/consulting-services/
 
🎙 Listen to the Podcast:
📖 Read the full transcript: [Link]

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