ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "#32: The Client Isn’t Always Right — Why We Fired a “Good” Account"
Episode Synopsis
Just because a client is “nice” doesn’t mean they’re a good fit. In this solo episode, Stephanie walks through the decision to let go of a long-standing commercial account that had become more trouble than it was worth — and breaks down the true cost of keeping bad fits on your roster.
From communication chaos to scope creep to straight-up budget misalignment, this is a crash course in understanding opportunity cost in your cleaning business. If you’ve been afraid to fire a client or set stronger boundaries, this episode will give you the push (and proof) you need.
Key Takeaways:
What “opportunity cost” really means for your cleaning business
The invisible costs of hanging onto the wrong clients
How to know when it’s time to drop an account
Why nice people can still be bad clients
How to weigh short-term discomfort against long-term growth
The difference between an ideal client and a tolerable one
Mentioned in this Episode:
ZenMaid Software
Serene Clean
Try ZenMaid free for 14 days
From communication chaos to scope creep to straight-up budget misalignment, this is a crash course in understanding opportunity cost in your cleaning business. If you’ve been afraid to fire a client or set stronger boundaries, this episode will give you the push (and proof) you need.
Key Takeaways:
What “opportunity cost” really means for your cleaning business
The invisible costs of hanging onto the wrong clients
How to know when it’s time to drop an account
Why nice people can still be bad clients
How to weigh short-term discomfort against long-term growth
The difference between an ideal client and a tolerable one
Mentioned in this Episode:
ZenMaid Software
Serene Clean
Try ZenMaid free for 14 days
In God we trust