On the final episode of this season of the Feel Good Hairdressing Podcast, Laura and Otto are doing a deep dive into customer service - arguably one of the most important elements of running you salon!

Listen to this episode to find out:

Why Otto isn't a fan of the term 'customer service'
The importance of creating magic moments in the salon
Why customer service is all about the little things
Tips on relationship building with clients
How staff can work together to provide exceptional client experiences
Why you should rebook clients whilst in the chair and other tips on retaining your clients
The two cocktail rule!

Thank you for joining Hair Ott for this season of the podcast!

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