When the COVID-19 pandemic hit, the whole notion of going into a government office to interact with an agency came to a stand-still, forcing agency leaders to establish alternative solutions to quickly deliver services to constituents.

Fortunately, the availability of open source solutions and a global community of developers have helped IT leaders implement fast and agile cloud solutions.

Implementing these solutions has been helped along by the 21st Century Integrated Digital Experience Act (IDEA Act), which laid the foundation for federal agencies to deliver the kinds of web and customer service experiences that consumers typically expect when they are interacting with the private sector, says Peter Durand. Sponsored by Acquia.

Guest: Peter Durand, Vice President, Federal Business, Acquia

Look for more coverage of “IT Modernization in Government” on www.fedscoop.com/listen

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