Episode Synopsis "Winning the Global Rebound – Creating & Maintaining a Resilient CX Strategy (Part 2)"

In Part 2, we pick up our Customer Experience discussion with Marie Dubiez, Managing Director of the Americas at Albatross CX. This episode addresses how to create CX when you have no budget, where to even begin when creating a CX strategy, and what changes we will see in CX post-COVID 19.

Listen "Winning the Global Rebound – Creating & Maintaining a Resilient CX Strategy (Part 2)"

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• Winning the Global Rebound – Creating & Maintaining a Resilient CX Strategy (Part 2)
• Winning the Global Rebound – Creating & Maintaining a Resilient CX Strategy (Part 1)
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