Learn about new ways to get inside your customer's imagination, little details that help deliver big outcomes, and the excitement that comes from figuring out if something is real or not. Bite-Sized Delight From the Episode: • Innovate with the Help of Your Customer's Imagination - the best organizations realize genius, insight, and ingenuity lies within their customer's imagination - they just need to access it and collaborate to co-create something special • Help Customers Read the Fine Print - a collection of reading glasses for citizens to use when visiting the county Auditor's Office provides a level of personal care not normally witnessed in government offices • Fake or Fact?! - see if our celebrity contestant Neen James can figure out which experiences are Fake or Fact as part of our new game show Experience Points! Are You Looking for Things We Referenced? • Inside Your Customer's Imagination - 5 Secrets for Creating Breakthrough Products, Services, and Solutions - by Chip Bell • Disruption (from the Inside Your Customer's Imagination Song Book by Chip Bell) • Experience Points - presented by Avtex • Neen James - leadership expert, best-selling author, and world class speaker on attention, productivity, and focus Find more links and a full transcript of the show at: http://ExperienceThisShow.com. See you next week!

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