Learn about a new hot spot in Las Vegas serving an unusual target market, creative ways to build a relationship with your desired audience, and the impact of sending thoughtless messages to long term customers. Bite-Sized Delight From the Episode: • A Wellness Resort in Sin City - Discover a new resort targeting a growing customer base of travels to Las Vegas. • Smart Partnerships Build Loyalty - Explore how aligning with a company serving your target market helps build your brand reputation. • Know What the Other Side is Doing - Learn how a large bank, operating in silos, creates a negative customer experience month after month. Start the Conversation: Do we offer customers the tools and access they need to confidently resolve issues? Are You Looking for Things We Referenced? Forget Blackjack by Rachel Cormack in Robb Report magazine Mamava Zappos Experience Conversations Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

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