ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "EP016: Glowing, Sporting, and Surprising!"
Episode Synopsis
Why exceptional customer service doesn't happen by accident, how to surprise and delight your customers, and the lessons we can learn from going to the big game. Bite-Sized Delight from the Episode: Surprise and delight isn't a strategy, it comes from going above and beyond when you don't have to. Great customer service means constant work and a commitment to your employees. At the end of the day, employees are always central to the customer experience. Are You Looking for Things We Referenced? Dan's Fireplace Guy (ask for Bryan Smyth) Dan's Gutter Guy The Corner Stop in Dousman, WI MagnaPin 10 Steps to Glowing Customer Service Reviews and Survey Results, Even if You Just Got Slammed by Micah Solomon Re Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
More episodes of the podcast Experience This!
EP185: Reading, Resigning, and Retaining!
28/02/2023
EP182: Avoiding, Bettering, and Ending!
20/12/2022
EP181: Playing, Placing, and Personalizing!
13/12/2022
EP180: Laughing, Enrolling, and Predicting!
06/12/2022
EP179: Condiments, Content, and Connections!
29/11/2022
EP178: Birdie, Squishy, and Sippy!
22/11/2022
EP177: Pâté, Partage, and Punch!
15/11/2022
EP176: Expressing, Hearing, and Singing!
08/11/2022
In God we trust