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Experience Matters

Por: Hiver

Tune into conversations with customer service experts to discover never-seen-before best practices, challenges, real-life success stories, and more.

14 episodios disponibles

Latest episodes of the podcast Experience Matters

Nellie Akalp’s Playbook for Scaling a Business 7x in 2026 13/01/2026

What 20 Years in Contact Centers Taught Luke Jamieson About CX Observability 09/12/2025

Chloe Shill on the Systems and AI Behind Great Remote Teams 20/11/2025

Christian Sokolowski’s AI customer support playbook every leader should hear 04/11/2025

How Tod Ellington built a team that can handle any client request 25/09/2025

Why Miles Goldstein Says Most Engineers Shouldn’t Talk to Customers 20/08/2025

Karen Lam on Using VoC to Align Product, Finance, and Support | Experience Matters Podcast: Episode 08 09/07/2025

Sarah Caminiti on using customer support to drive product innovation | Experience Matters Podcast: Episode 07 03/06/2025

Annette Franz on why customer-centricity can’t be an afterthought | Experience Matters Podcast: Episode 06 23/04/2025

Lynn Hunsaker on why providing faster support won't fix customer experience | Experience Matters Podcast: Episode 05 19/03/2025

What Tough Customers (and Bad Haircuts) Taught Kel Kurekgi About Customer Experience | Experience Matters Podcast: Episode 04 12/02/2025

Redefining Tech Support with Marti Clark: Inside Google's IT Support Revolution 29/04/2024

Greg Melia’s Customer Experience Must-Haves: Empathy, Curiosity, and Storytelling 29/04/2024

Transforming Customer Service into Revenue with Shep Hyken 29/04/2024