Experience Action

Experience Action

Por: Jeannie Walters, CCXP
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
147 episodios disponibles

Latest episodes of the podcast Experience Action

Mostrando página 6 de 8

A Scary CX Story 31/10/2023
CX Pulse Check #2 24/10/2023
Customer Experience VS. Member Experience 17/10/2023
Acting on Negative Feedback 10/10/2023
Updating CX Foundations 03/10/2023
CX Pulse Check 26/09/2023
Prioritizing with a CX Charter 19/09/2023
Performance Reviews & CX 12/09/2023
Focus Groups and Feedback 05/09/2023
Customer Service vs Customer Experience 29/08/2023
Am I the Only One Who Cares? 22/08/2023
Find Your CX Budget 15/08/2023
Getting Serious about CX 08/08/2023
CX as a Brand Differentiator 01/08/2023
Employee Experience ROI 25/07/2023
Investigating Customer Experiences 18/07/2023
More than NPS 11/07/2023
Measuring and Communicating Improvements 27/06/2023
Shift Siloed CX To Connected CX 20/06/2023
CX Tech Tool Talk 13/06/2023
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