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Listen "MBJ Process Walk"
Episode Synopsis
(00:00) Chapter 1 - Introduction(02:03-03:12) Chapter 2 - How to use this material(03:13-07:03) Chapter 3 - Observing in McDonald's(07:04-08:28) Chapter 4 - Ordering in McDonald's(08:29-12:28) Chapter 5 - The Speedee System(12:29-14:15) Chapter 6 - Observing in Starbucks(14:16-15:50) Chapter 7 - Ordering in Starbucks(15:51-21:06) Chapter 8 - The LATTE System(21:07-23:05) Chapter 9 - Improving Our Process(23:06-25:16) Chapter 10 - Reflective Questions(25:17-26:38) Chapter 11 - Conclusion & Next Steps
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