Ever found yourself in a café queue, watching the dance behind the counter — cups lining up, names being scribbled, steam hissing, and somehow, it all just flows? But not every café nails it. Some feel chaotic, some too slow, others oddly fast — like there’s no time to connect. But what if that balance between speed and stillness is intentional? What if it holds the secret to unlocking excellence, not just in coffee, but in business?  Today, Ishan goes beyond the espresso machine to explore a deeper truth: every business has a bottleneck — the one step that sets the pace for everything else. Ignore it, and you’re just making noise. Master it, and you’re brewing brilliance. There’s a powerful lesson in how one local coffee shop quietly transformed its service into a finely tuned productivity engine.  For a copy of Ishan’s book, Unlock, please visit: https://ishangalapathy.com/books/   MORE ABOUT ISHAN GALAPATHY https://ishangalapathy.com/  See omnystudio.com/listener for privacy information.

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