In this episode we continue to explore how to deal with the people dimension of complexity. Today I am talking to Genovefa Kefalidou, a lecturer in Human-Computer Interaction at the University of Leicester. We talk about the importance of user-centric design in AI. Genovefa explores how evolving technologies—from smart homes to AI interfaces—require human trust, comfort, and inclusion to succeed. Genovefa’s work in trustworthy AI highlights the critical role of placing the human user at the core of designing AI technologies in order to increase trust.

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