In this episode Martin talks to Stephanie Craig, President of Kith about managing complexity through effective crisis management. Stephanie shares her framework for categorizing crises into different types: Strategic, Preventable, External, and Social, emphasizing the importance of preparedness, stakeholder understanding, and mindset. Stephanie explains how proactive planning and identifying vulnerabilities can significantly reduce the impact of crises, drawing on both professional examples and personal experiences to illustrate how mental rehearsal and resilience can make a real difference. Stephanie also introduces Kith’s new crisis diagnostic tool and discusses her upcoming work on the Crisis Mindset development for leaders. Throughout the conversation, Stephanie highlights the value of calm systems thinking, and anticipating challenges before they escalate.

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