Download the Baptist Management System, which is the backbone of how Baptist drives change, at our website: https://www.enterpriseexcellenceacademy.com/downloads.Summary Keywordsbaptist, management system, system, principles, socio-technical system, work, threes, improvement, strategic, healthcare, excellence, Shingo, twi, baptists, process, create, organisation.IntroductionWelcome to episode 162 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Skip Steward on the show with us today. Skip is the Vice President and Chief Improvement Officer of Baptist Memorial Health Care in the USA. He co-authors the book "Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata" (link below) with Patrick Graup and Brad Parsons. He's also one of the hosts of the "Connecting the Dots" podcast, along with two physician leaders from Baptist. This is part 1 of a conversation with Skip. We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.Episode Links:YoutubeFull episode: Two-Minute Tip:Enterprise Excellence Academyweb:ContactsSkip’s Profilelinkedin.com/in/skipstewardhttps://www.baptistonline.org/physician-resources/connecting-the-dots-podcastBrad's ProfileConnect via LinkedIn or call him on 0402 448 445 or email [email protected].  What's next?1.     Download the Baptist Management System, which is the backbone of how Baptist drives change, at our website: https://www.enterpriseexcellenceacademy.com/downloads.2.     Listen to another podcast, episode 20, on excellence in healthcare with Mark Graban.a.     listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/495f52ee/20-how-to-achieve-excellence-in-healthcare-with-mark-grabanb.     Watch on Youtube - https://youtu.be/ZxHHR4OAqlg?si=7-vscAiqmt-kutQ63.     Take a look at Skip's book, Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata4.     Skip mentioned the Shingo institute.5.     Skip also mentioned the book by Pascal Dennis, "To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/Thanks for your time, and thanks for helping to create a better future.

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