E111: Apply Lean to Nonprofit Boards with Sally Toister

08/04/2024 48 min
E111: Apply Lean to Nonprofit Boards with Sally Toister

Listen "E111: Apply Lean to Nonprofit Boards with Sally Toister"

Episode Synopsis

Sally worked many years in the hospitality industry applying Lean Six Sigma, and she shares her experiences to improve the guest experience. She also shares an example of a project that determined the optimal reward points to get customers to agree to reduced or no housekeeping, which was good for the environment, resulting in less
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