In Episode 20, we take an in-depth look at how State EMS Offices handle complaints and investigations, a critical part of maintaining standards and public trust in emergency medical services. We'll break down the processes these offices use to review and resolve complaints and provide a Top 10 list of things every EMS clinician should know to navigate this aspect of their profession. From understanding due process to knowing when to seek legal advice, this episode offers essential insights for EMS clinicians at all stages of their careers.

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