Welcome back to the Empower Her Business Accelerator Podcast! I'm your host, Phillipa Channer, and in this episode, we're wrapping up our January series on measuring success. We'll explore ways to assess success beyond financial metrics, including customer satisfaction, brand reputation, employee engagement, and personal fulfillment. Success isn't just about revenue and profit. This episode highlights how to measure non-financial metrics that are crucial for the long-term health and sustainability of your business. We discuss: Customer Satisfaction: Building loyalty through surveys, feedback, and repeat purchases. Brand Reputation: Monitoring online reviews and public perception. Employee Engagement: Ensuring your team or contractors feel valued and productive. Personal Fulfillment: Aligning your work with your values to avoid burnout and achieve balance. Special Announcements & Links: Free 30-Hour EmpowerHer Discovery Session: channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3 Subscribe for regular content on marketing strategies, plans, and tips. Connect with us: LinkedIn: linkedin.com/company/channer-consulting-llc Facebook: facebook.com/channerconsulting Instagram: instagram.com/channerconsulting Email: [email protected] Key Timestamps: (00:00) Welcome and Episode Intro (01:10) Why Non-Financial Metrics Matter (02:00) Measuring Customer Satisfaction and Loyalty (04:00) Understanding Brand Reputation (05:00) The Role of Employee Engagement (07:00) Emphasizing Personal Fulfillment (09:00) Final Thoughts and Call to Action Thanks for tuning in! Remember, success is more than numbers—it's about creating a business that aligns with your values and brings you personal and professional fulfillment. Book a one-on-one session to explore how EmpowerHer can support your 2025 goals, and until next time, keep shining!

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