"That's the thing we wanna reach for is the ability to do both. But in that moment that I know I don't have the capacity to do both, I reach for the one that's unfamiliar but that will save me from the trouble that I tend to get myself in because that autopilot thing still applies."Karen & Paul unpack how to be both warm and assertive in your communication. They explore what gets in the way, how energy impacts our ability to do both, and why balancing clarity and care is key to building trust in teams and relationships.Items mentioned in this episode:Likeable Badass by Alison Fragale

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