IN THIS EPISODE:[2:01] Guest introduction.[4:32] Emotional inclusion in the world of hospitality.[12:01] Why emotional inclusion has not been done yet in the hospitality industry.[16:35] The impact of covid in the hospitality industry and emotional inclusion.[18:49] Transformational leadership.[26:56] His experience where there is a need for emotional inclusion in the hospitality industry.[45:01] Episode takeaway.IMPORTANT QUOTES:"We should never stop to develop our team.""To provide an inspiring environment.""Details make the difference.""Be available to your team, listen to your team, inspire them, empower them to do what they have to do and the business will go very easily."

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