Hosts:- Tywauna Wilson  - Stephanie Whitehead- Lona SmallIn this Roundtable episode, Tywauna Wilson, Lona Small and Stephanie Whitehead discuss strategies for identifying and dealing with difficult people in the workplace. They provide tips on managing emotions, maintaining composure, and having crucial conversations in challenging interpersonal situations. Key TopicsCharacteristics of "difficult people" - rigid, argumentative, lack of respect for authority, complaining, emotional outbursts, rude, refuses to acknowledge mistakesImportance of not labeling people  Strategies:o   Emotional intelligence - self-awareness, empathyo   Nonviolent communication - no judgmental language, address concerns constructivelyo   DISC assessment - adapt to different communication/behavioral styleso   Conflict resolution - active listening, validate concerns, find common groundo   Mindfulness-  Pauses before reacting, considers motivations. Reduces emotional hijacking.o   Positive intelligence - see challenges as opportunities for knowledge, power/influence, inspiration. This method allows leaders and teams to continuously practice emotional regulation, empathy, peace of mind, clear focus, and creativity, resulting in increased productivity, strong work relationships, and peace of mind. Steps for positive intelligence:o   Empathizeo   Exploreo   Innovateo   Navigate o   ActivateManaging emotions:  - Acknowledge emotions  - Practice active listening  - Stay calm and empathetic  - Set boundaries  - Avoid escalation  - Seek support/advice  - Focus on solutions  - Learn from experiencesCommunication strategies:  - Clarify and paraphrase  - Use "I" statementsPractical example of managing emotions as a leader- Importance of self-care and debriefing with trusted colleagues  - Give yourself grace as you practice these skills Recommended Resources: Book: Positive Intelligence by Shirzad Chamine Reach out to Lona Small to learn how your full team can create a culture utilizing Positive Intelligence where they continuously practice emotional regulation, empathy, and have peace of mind, clear focus, creativity resulting in increase productivity and strong work relationships and peace of mind.§  Nonviolent communication method§  DISC assessment  §  Find a mentor or coach to help debrief difficult situations Actions:o   Identify any "difficult people" in your workplaceo   Try utilizing some of the strategies covered, like empathy and conflict resolutiono   Practice managing emotions and having crucial conversationso    Build your support network to debrief challengeso   Don't give up - it takes practice to improve these skills!   Call to Action We would love to feature YOU!!! Share your favorite takeaway from today's episode or anyone from this season: Video Review Be an eLABorate Supporter! 1.          Listen on directimpactbroadcasting.com, Spotify, Apple Podcast, or your favorite podcast platform2.          Become a member of LabVine at labvinelearning.com and listen to eLABorate Topics podcast on VineStream3.          Don’t forget to subscribe to the show on your phone, tablet, or notebook so you never miss an episode! 4.          Be sure to leave a comment, and share it with fellow medical laboratory professionals!5.          Join our eLABorate Topics Group on...

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