I don't believe in customer service, it’s a waste of time - Talk Marketing 069 - John Formica

18/10/2022 1h 27min

Listen "I don't believe in customer service, it’s a waste of time - Talk Marketing 069 - John Formica"

Episode Synopsis

Today's guest started work way back in 1981 as a hotel manager with the Hyatt Hotels Group before running some of Disney's leading resorts and opening some of Disney's leading resorts. Today's guest is known as America's Customer Experience Coach and leading authority on business growth and team culture. He is the author of Making the Customer Experience Magical Now!
All the way from Charlotte in North Carolina is John Formica.
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