Prompted by an incident at the 2019 Giro D'Italia, where two riders got themselves into an exchange of words that led to one giving an apology and the other gracefully accepting it, this episode looks at what we could learn from their situation in everyday life.  
It considers:

some of the indicators that might mean we are more likely to say or do the wrong thing
the need to resolve an issue you may have created through some emotionally fuelled behaviour
letting go and allowing someone to apologise
why accepting an apology doesn't make you a push over

Previously I'd written about the Giro issue on the Effective Challenge Blog.  You can see what the two riders actually said to each other here:
http://effectivechallenge.com/lesson-from-the-giro-giving-and-accepting-an-apology/ 

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