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Listen "Richard Blank—Educating Call Center Representatives in the Bilingual Market"
Episode Synopsis
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Your Host: Jacob Easley II, PhD, PMP
Sponsors: The 2.0 Conferences. Register for the 2024 conference in Las Vegas, NV with the code EDUPXE10OFF courtesy of EDUP Xcelerated Excellence for a reduced rate.
Xcelelerated Excellence Consulting, dedicated to offering support to education leaders and their organizations to meet their full potential for excellence.
Resources:
EDUP The Experience
CRM PROV
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Your Host: Jacob Easley II, PhD, PMP
Sponsors: The 2.0 Conferences. Register for the 2024 conference in Las Vegas, NV with the code EDUPXE10OFF courtesy of EDUP Xcelerated Excellence for a reduced rate.
Xcelelerated Excellence Consulting, dedicated to offering support to education leaders and their organizations to meet their full potential for excellence.
Resources:
EDUP The Experience
CRM PROV
In God we trust