In this episode, Melissa Loble and Ryan Lufkin sit down with Rachel Orston, the Chief Customer Officer at Instructure, to explore the evolving landscape of customer success. Rachel shares her journey into the field, highlighting the importance of driving both business and learner outcomes. She discusses the future of customer success, emphasizing the crucial role of data, AI, and deeper insights in shaping customer relationships. Throughout the conversation, Rachel underscores the value of being a trusted partner and advisor to customers, while also hinting to upcoming changes and innovations aimed at enhancing value and delivering exceptional customer experiences within Instructure.

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