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Listen "S1 #05 Building better user experiences"
Episode Synopsis
At DWP Digital we’re transforming the way in which people interact with our services, building better user experiences through insight-driven strategies.
In this episode, hear Fay Cooper, Lead Product Manager, and Gavin Elliott, Lead Interaction Designer, discuss how their newly established Shared Channels Experience team is shifting DWP Digital’s singular service focus to a more seamless end-to-end experience for our users. They discuss their role as custodians of the customer experience, what they have learned so far, the challenges they face and how they are redefining our services for the millions of people who use them.
Transcription: https://dwpdigital.blog.gov.uk/2021/06/21/podcast-building-better-user-experiences/
For more information, visit:
LinkedIn - www.linkedin.com/company/dwpdigital
Twitter - @DWPDigital and @DWPDigitalJobs
Website - careers.dwp.gov.uk
#DWPDigital #DWPDigitalPodcast
In this episode, hear Fay Cooper, Lead Product Manager, and Gavin Elliott, Lead Interaction Designer, discuss how their newly established Shared Channels Experience team is shifting DWP Digital’s singular service focus to a more seamless end-to-end experience for our users. They discuss their role as custodians of the customer experience, what they have learned so far, the challenges they face and how they are redefining our services for the millions of people who use them.
Transcription: https://dwpdigital.blog.gov.uk/2021/06/21/podcast-building-better-user-experiences/
For more information, visit:
LinkedIn - www.linkedin.com/company/dwpdigital
Twitter - @DWPDigital and @DWPDigitalJobs
Website - careers.dwp.gov.uk
#DWPDigital #DWPDigitalPodcast
More episodes of the podcast DWP Digital
S2 #04 Transforming our cloud hosting
19/07/2022
S2 #02 - Agile delivery: Theory vs practice
28/02/2022
S1 #11 Improving services with User Research
30/11/2021
S1 #06 Powering decisions with data
30/06/2021
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