Decision modes affect communication. The method and mood people bring into decision making affect their reasons for buying and how they need information delivered. This brings huge implications to the area of business-to-business sales and marketing. If you can figure out how to connect better with your customers on the basis of their need, delivering the truth in the way they need to hear it — not just based on their personality, but also their capacity/role when they hear it — you win.



What are Decision Modes?
What are “decision modes?” Decision modes reflect personality styles represented in buying behavior. Think about going to the store and browsing. Now think about going to the store to buy something specific you need for a timeline-driven project you’re working on. Even though you’re the same person in both situations, you display two different kinds of buying behavior. In a business-to-business capacity, that’s just magnified.

The problem is that most B2B messages fail to make this distinction or make it without realizing what’s really going on. They either speak to themselves (whoever the owner is) or go too attribute-driven (no-nonsense, brass-tacks, impersonal, and sometimes braggy to seem confident).
Why Decision Modes Matter
Marketing has 2 main parts: media and message. And they both have to work.

If you create the right message (copy, look, feel) for your audience, but deliver it in the wrong media choice or to the wrong audience, you waste money.
If you hit the right audience, but fail to speak to them in a way that resonates, you waste your money.

B2B buyers are buying for two reasons: what you can do for their company and what you can do for them. Do you ever wonder why B2B websites sound so stuffy and boring, bragging about themselves and telling you what you’ll get? It’s because they need to be logical.

Not because all business people are logical, but because, in the end, business people need to look like they’re making responsible business decisions. They want to trust that you’re going to make them look good if they choose you or even just recommend you.

So how do you get there with your message? Sorting out how to speak to different people in their roles at work can seem difficult, but if you understand a few basic things about how people think in their roles at their company, things could become much simpler, much more quickly.
B2B Buying Is a Team Pursuit
Think about all the people you’ll need to satisfy.

Accounting/finance will want reliability and predictability with cash flow.
Operations will want to see that you have processes in place to move things forward quickly and that you’re well-supported.
Legal and PR will want to make sure you won’t get them in trouble, either directly or by association.

Think of it as a business version of Maslow’s hierarchy of needs. Start by checking the above boxes. Make sure your website has testimonials, for example. Make sure you have work samples, showing that you’ve done this type of thing before. Let your site show that you’re focused and speak intelligently on all your outward-facing communication.

Obviously, your website doesn’t show details about how you operate, but a well-organized and well-functioning site that has the basic boxes checked will get you past the first hurdle.

This corresponds to Maslow’s “physiological” and “safety” requirements. They need to know they’re safe with you. So if you’re super-clever, great. But that might not be what comes out on your website. Don’t let your desire to be clever overshadow your dependability. Dependability and professionalism is safety in B2B.

Hey, we’re a branding agency, so of course we care about the rest of Maslow’s pyramid. In fact, we think everyone should be offering reliability and structure with their special, secret sauce that sets them apart from their industry. But we have to get the basics right so that you’ll have a chance to meet them and b...

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