Shep Hyken is a customer service and experience speaker and is an international leading authority on customer service, customer experience and loyalty in business.Shep is also a New York Times and Wall Street Journal bestselling author who has been inducted into the National Speakers Association Hall of Fame.In S3 E1 of Down 40 Love, Shep shows us how to take the curve balls of life and transform them into amazing grand slams!Quick Take-Aways:1. Customer Experience is a Philosophy2. Create a Better Show3. Generate Repeat, Referral Business4. Ask the Extra Question5. Treat Every Point by Itself6. Expand Within Your Lane7. Look for Ways to Get Better8. Leave an Amazing Legacy=========================== CONNECT WITH US: ===========================Connect with Guest Shep Hyken: https://hyken.com/ https://www.linkedin.com/in/shephyken/Connect with Host René Vidal: https://renevidal.com/ https://www.linkedin.com/in/coachvidal/ https://www.instagram.com/down40love/

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