Doing Customer Experience Right‬ with Stacy Sherman

Doing Customer Experience Right‬ with Stacy Sherman

Por: Doing CX Right®‬
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
195 episodios disponibles

Latest episodes of the podcast Doing Customer Experience Right‬ with Stacy Sherman

Mostrando página 9 de 10

35. Getting To The Next Level Starts With You Featuring Lauren Herring 17/04/2022
34. Advancing Customer Experiences Through IT Alignment with Michael Buckham-White 11/04/2022
33. Reducing Burnout To Deliver Better Customer Experiences with Marcey Rader 03/04/2022
32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov 27/03/2022
31. Is Traditional Selling Dead? Getting New Customers The Right Way 20/03/2022
30. Competing for Customer Time, Attention, and Money with Joe Pine 13/03/2022
29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos 06/03/2022
28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky 28/02/2022
27. Differentiating Experiences To Dominate Your Industry with Stan Phelps 21/02/2022
26. Understanding and Influencing Your Customers' Decisions with Mary Drumond 13/02/2022
25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher 04/02/2022
24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon 29/01/2022
23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman 23/01/2022
22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister 16/01/2022
21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum 09/01/2022
20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green 31/12/2021
19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb 25/12/2021
18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain 17/12/2021
17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins 11/12/2021
16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters 04/12/2021
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