Doing Customer Experience Right‬ with Stacy Sherman

Doing Customer Experience Right‬ with Stacy Sherman

Por: Doing CX Right®‬
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
195 episodios disponibles

Latest episodes of the podcast Doing Customer Experience Right‬ with Stacy Sherman

Mostrando página 3 de 10

155: Mastering Emotional Intelligence to Drive Team Performance & CX Excellence| Daniel Goleman (A past favorite) 02/12/2024
154. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf 25/11/2024
153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld 18/11/2024
152. When Machines Become Customers – Navigating the New Normal (Repeat) 04/11/2024
151. Maximize Customer Lifetime Value -The Power of Deep Specialization | Corey Quinn 28/10/2024
150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay) 14/10/2024
149. Maximize Customer Loyalty - 3 Strategies To Boost Employee Accountability | Stacy Sherman 07/10/2024
148. 8 Laws of Customer Service Success - Blending Tech and Human Connection | Blake Morgan 02/10/2024
147. Accountability Over Excuses - How to Transform Your Business Culture for CX Success | Robert Hunt 23/09/2024
146. AI Meets Human Touch - Redefining Customer Experience | David Singer 16/09/2024
145. Transforming Healthcare - Proven Customer Experience Strategies | Miya Gray 10/09/2024
144. The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success | Stacy Sherman 03/09/2024
143. Beyond the Deal: Delivering Value That Keeps Customers Coming Back | Bob Burg (Rerun) 19/08/2024
142. Winning the Customer Service Game - Lessons From Wall Street and The Black Jack Table | Joel Block 12/08/2024
141. How AI is Shaping the Future of Customer Interactions | Jim Payne 05/08/2024
140. Sales Mistakes That Harm Customer Experience and How to Fix Them | David Newman 29/07/2024
139. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb 22/07/2024
138. The Intersection of Brilliance and Resilience in Customer Service Excellence | Simon Bailey 15/07/2024
137. Disney's Proven Insider Tips to Elevate Your Customer Service | Dennis Snow 08/07/2024
136. Strengthening Customer Relationships: The Power of Tangible Rewards | Mark Stern 01/07/2024
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