Send us a textMost businesses only hear from about 4% of unhappy customers. That means the vast majority of people just walk away silently. So if you’re smart, you’ll make it easy for people to complain. Because every complaint you get isn’t a problem—it’s an opportunity to grow.After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021. In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.You can contact him through all the social media sites or directly at [email protected]

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