In this conversation, Mikey Pruitt and James Shuler from Centre Technologies discuss the evolution and current state of Managed Service Providers (MSPs), focusing on redefining success metrics, the importance of cybersecurity, and the integration of AI in IT operations.They explore how Centre Technologies positions itself uniquely in the MSP landscape, emphasizing a strategic approach to project work and managed services. The discussion also highlights the challenges and opportunities in the cybersecurity realm, particularly in light of recent breaches and the growing demand for robust security measures.Chapters00:00 Introduction to Centre Technologies and MSPs02:16 Redefining MSP Success Metrics05:23 Understanding IT and Its Evolution08:23 Positioning Centre Technologies in the MSP Landscape11:11 The Importance of Cohesion in IT14:16 Cybersecurity: The New Priority for MSPs17:30 The Evolution of Cybersecurity and Its Impact20:14 Current Trends in Cybersecurity Services22:01 The Urgency of Cybersecurity23:26 Adapting to Remote Work and Cybersecurity Standards24:51 The Importance of a Tailored Technology Stack27:40 AI in Business: Current Trends and Future Directions30:22 The Role of AI in IT Operations32:56 Navigating IT Solutions for Different Business Sizes35:32 Strategic Growth and Project Work in MSPs39:41 Building Relationships Through Project Work41:40 AI Tools: Opportunities and Challenges

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