ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen " 26. From No Help Desk and Support By Favoritism to Accountability "
Episode Synopsis
Brian Martinez
My main priority was to assist the 200 + end users within the Texas practice with computer software and hardware technical support via help desk system (Service Now), walk ups, email, IM and phone calls.
Assist with resolving network issues to maintain end user productivity.
Experience with maintaining local Wifi WAP (Meraki) access and connectivity for all users within the 3 levels of the office making sure there are no dead zones.
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